Policies
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Repairs
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After initial quote is made, half of payment is due up front in-order to proceed with repairs.
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Repairs come with a 30 day warranty (Customer pays for return shipping.) There is no refund on repairs. If the issue resurfaces within 30 days, we will repair it again for free
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Customers are not allowed to pick what they to repair if there are multiple issues. For integrity purposes we repair all issues found except for minor cosmetic damage
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A Nizel Co. IT consultant reserves the right to deny a repair service for any reason
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Shipping is available. A box will be sent to you upon notifying us that you want to ship your machine in (fees apply)
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Services
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Skype session bookings are non-refundable & Non-transferable. Unused sessions do not expire. Feel free to reschedule if you can't make it.
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Service hours are non-refundable & Non-transferable. unused hours do not expire
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There is no refund on services. If the issue resurfaces within 30 days, we will try a different resolution & fix it again for free. Additional fees apply for subsequent fixes or issues that require a major time investment
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A Nizel Co. IT consultant reserves the right to deny a tech support service for any reason