Details matters which is why Nizel co. let's you choose them on your product or service
1 support hour for consumers. Desktop support covers PC hardware, basic software support & PC equipment. Support hour includes over-the-phone service. For field or in-home service the first hour will be billed at $75.
*Note: If found that machine is business related, B2B charges will apply. Support hours are non-refundable, but do not expire (subject to change.)
After initial quote is made, half of payment is due up front in-order to proceed with repairs.
Repairs come with a 30 day warranty (Customer pays for return shipping.) There is no refund on repairs. If the issue resurfaces within 30 days, we will repair it again for free
Customers are not allowed to pick what they to repair if there are multiple issues. For integrity purposes we repair all issues found except for minor cosmetic damage
A Nizel Co. IT consultant reserves the right to deny a repair service for any reason
Shipping is available. A box will be sent to you upon notifying us that you want to ship your machine in (fees apply)
Skype session bookings are non-refundable & Non-transferable. Unused sessions do not expire. Feel free to reschedule if you can't make it.
Service hours are non-refundable & Non-transferable. unused hours do not expire
There is no refund on services. If the issue resurfaces within 30 days, we will try a different resolution & fix it again for free. Additional fees apply for subsequent fixes or issues that require a major time investment
A Nizel Co. IT consultant reserves the right to deny a tech support service for any reason
